CUSTOMER AND PRODUCT ADMINISTRATION

Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.

Features: - Order status updated in admin including tracking numbers and admin notes - Bulk update several orders' status with a single click - Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled - End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD order status has editable tracking and status field for quick update of several orders - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - EOD display of products sold summary reports - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Immediately visible when you log into admin is the number of pending orders (Merchant version 4.14-4.24) - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Order status history can use default or store built template - Customers can view their invoice within current orders from the order status history or the link in the confirmation email - Customers can view their order status and shipping tracking by entering their order number and email - Customers can have one click re-order from invoices in the current orders - Auto-assign customer membership to price groups based on their order total history Feature Details. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below. The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group. In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. MIVA Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core MIVA Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability. In the administrative interface: Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page) Change the individual order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once and send emails with the bulk status update feature. Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy. Can optionally change the tracking and status fields for multiple orders at once, however no email will go out with this option. Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory. This cannot be used if inventory is set to the attribute level. Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report. Important Note. This inventory adjustment module only works on inventory by product code. If you have implemented inventory at the attribute level, this feature will not work for your store. Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself. Important Note. This inventory import/export module only works on inventory by product code. If you have implemented inventory at the attribute level, this module will not work for your store. Display the number of status = "pending" orders in the main admin (4.14-4.24) screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each. Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc). From the customer account record: Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited. Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders. Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info. Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders. Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include: Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times Follow-on Contact - generate after sales communication at pre-determined points of time in the future Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.

Online overview and initial setup instructions for these MIVA Merchant modules.

Note: We no longer provide the uncompiled version of this module bundle at Emporium Plus as a separate product. The capabilities described on this product page are for the compiled version and exceed those found in our older module bundle. If you have an older store and want our previous Inventory Management/Customer and Product Administration bundle, you can still get it at Design Extend. The product description at Design Extend is for all versions.

Screen shots showing admin interface

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Screen shot showing editable order status report

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Screen shot showing editable stock level report

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Screen shot showing status change function and option re-stocker

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Screen shot showing bulk status change function

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Screen shots showing order status report available to customer

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Screen shot showing sale stats report sorted by highest seller

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Screen shot showing sale stats report sorted by categories

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Screen shot showing Main Admin Store Notifications section (Merchant 4.14-4.24)

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