LOST AND FOUND ORDERS

Display the contents of baskets before and in most cases, after the order is finalized with this MIVA Merchant module. If you are using Merchant 5.x and MySQL, you will not be able to display the contents of completed orders or baskets which have been deleted in this module. With 5.x and MySQL you will be able to see the baskets which did not complete and have not yet been deleted (either by the store admin when deleting baskets or by the customer deleting their own basket).

Once a customer enters their personal data, an order number is assigned to the basket. During the next few minutes a variety of things can happen, one of which is the order will be completed without error. On the other hand, an order may not be completed due to server error, communication between the payment processor and your store fails, the customer decides not to purchase, duplicate ID corruption occurs in your orders database, and any number of other perils.

If you have not packed your store databases, you may still be able to recover most information from lost orders. This module provides the ship to and bill to customer info. It lists the products and their attributes that were ordered. It lists the shipping, tax, coupons, discounts and other miscellaneous entries. It also displays the payment module and data element (not the CC number).

With Merchant 4.x and 5.x (using MivaSQL), the data will remain in this file until you pack the store databases or the basket number is reclaimed by merchant. The number may be reclaimed if the customer re-visits your store after their earlier, abandoned basket had timed out. If they don't re-visit, the number will remain until you pack the store databases. If using 5.x and MySQL, you will still be able to see the data as long as the basket is not deleted and the order had not been completed.

The 4.x compiled version of this module is also included in the Basket Master bundle for Merchant version 4.14-4.24. Save when you buy bundled module licenses.

Online overview and initial setup instructions for our MIVA Merchant modules.

Screen shot of basket info