COMMUNICATION MANAGER Emporium Plus > Software > Developer Bundles

Quantity in Basket: none Code: 1AA00105 Current Price: $120.00 Reg. $120.00 as low as: $100.00 Volume Price Quantity Price Each 1-2 $120.00 3-5 $110.00 6+ $100.00

MIVA Merchant Version:: 5.x 4.14+ compiled Your Merchant URL::

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Communication with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation and even vendor specific notification. Sales, support and other inquiries between you and your customers are seemlessly integrated into your MIVA Merchant store. Customers and store staff can enter event reminder dates in your store and will be notified via email when that date arrives. Contact your customers a few days, weeks or months after they've purchased products at your store with automatically generated emails. The email content is configured by the store owner through merchant admin. Components (save $50.00): CUSTOMER AND PRODUCT ADMINISTRATION - $40.00 - Order status updated in admin including tracking numbers and admin notes - Bulk update several orders' status with a single click - Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled - End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Immediately visible when you log into admin is the number of pending orders - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Order status history can use default or store built template - Customers can view their invoice within current orders from the order status history or the link in the confirmation email - Customers can have one click re-order from invoices in the current orders - Auto-assign customer membership to price groups based on their order total history MAIL MANAGER - $45.00 - Autoresponder - specialized emails at the completion of the order - Merchant notification and customer confirmation - Vendor and product specific templates - Include coupons or promo codes when specific products ordered - Easy to use checkbox configuration of vertical or horizontal layout emails - Highly configurable free form template layout emails with embedded tokens - HTML or text email formatting - Archive flat file is created for each template, easily track sales activity - Mail Manager Report module can display the flat file contents by time period or product - Ship to, bill to and other email addresses for each template - Send emails to your company's internal departments, e.g. shipping - Emails to web enabled cell phones - Open architecture so that other events can also trigger an automated response - Send a welcome email before the order completes and include a promo code - Include 3rd party data with tokens, e.g. Addendum responses - Display shipping and payment invoice messages - Create packing slip and label emails - Ship to country address formatted according to the applicable country's postal recommendations - Restrict email to a specified order dollar value range, reward big spending customers with a coupon - Restrict email to a specified list of countries, thus allowing for language specific emails - MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used CONTACT MANAGER - $25.00 - Easily integrate customer contact and inquiries - Hide your store's email addresses from spammer email address harvesters - Change the email address you want inquiries to go to through the admin panel - Launch the contact manager from Merchant or from a static page - Use a form or link to launch the contact manager - Assign the contact record to a specific technician or department with ease - Customer can select the target to send the inquiry to with a select list option - Contact is logged and is not effected when email servers are down - User interface is controlled from a merchant admin configuration screen - Department codes, descriptions and email addresses are configured through admin - Admin section allows you to search one one or more criteria to find messages - Edit the status and/or respond to the sender - Under Store Notifications, you'll see a quick summary of pending messages EVENT REMINDER - $25.00 - Optionally can require customers to login before using - Individual reminder entry screen configurable in admin - Button to display form can be placed in various positions - Custom template reminder entry form can be included during checkout - Admin access to existing reminders by email address - Store can create reminders through admin - Use reminders to create in-house tasking - Customers can list their own reminders when logged in - Customers can remove their reminders if they were logged in when saved FOLLOW-ON CONTACT - $35.00 - Send after-sales emails at configurable number of days in the future - Obtain feedback from customers relative to the shopping experience at your store - Provide a promotional coupon to increase the chance of return visits and sales - Generate product specific after-sales emails for one or two dates (each product can have a different number of days in the future) - Remind customers of re-order needs or companion products to the ones they already bought - Remove after-sales emails for a specific troublesome order - Put module in initial test mode to avoid improperly written and configured emails - HTML or plain text formatting - Email layout, wording, and design is configured in admin with templates and tokens

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