The MIVA Corp inventory management module for MIVA Merchant
4.x has resulted in numerous stores having their shelves
temporarily cleared. As customers place products in
their baskets, the store inventory level is decremented.
If the customer decides not to buy at that time and
leaves the store, the products in that abandoned basket
remain unavailable. When the store owner manually deletes
expired baskets in admin, those basket contents are
reclaimed and the products are placed back in the store
inventory. Stores which have one-of-a-kind or low
inventory levels of products are significantly impacted
as the products are not available for purchase by other
customers until the store is manually restocked. Stores
which have high traffic are similarly impacted when many
baskets are abandoned. This module eliminates the need
for the store owner to manually restock. At a frequency
determined by the store owner, this module will reclaim
the expired baskets and restock the shelves. When customers visit your store the timer will be checked to determine the last time expired baskets were deleted. If deletion is due, the next customer who clicks to a Miva Merchant PRODUCT screen will launch the shelf restocking routine. This module may not be required in future versions of MIVA Merchant as a similar fix has been requested through the MIVA Corp wishlist.
This module is for Merchant 4.0 - 5.x and is compatible with
both the MMUI and OpenUI. Editing of mv files is NOT required.
The need for a this module readily became apparent
after using the
Show Baskets
module which identified what customers were leaving in
abandoned baskets and how frequently they did that.
New in the compiled (4.14 and newer) version is an activity log. It accumulates
the numbers of baskets which were not converted to orders
and have been reclaimed. It also captures the completed order
totals. These numbers can be displayed for any time period. See the
screen shots below. The information can be useful when evaluating
your success at convincing "visitors" to actually buy something. Another
useful usage of this tool is monitoring how often and to what extent
search engines spider your merchant.mv pages. You will periodically
see a glut of abandoned baskets when the restock module runs. You
also have the option of the module sending an email to you each time
it restocks the shelves. This is useful in identifying problems
with your payment gateway as it identifies baskets which were
reclaimed, yet had products in them. This is to be expected within
reason, but if you see a significant increase, it may be because your
payment gateway is down.
Merchant 4.14 and newer. Included in the email is the Sale Saver feature which displays basket info when the customer info has been filled in AND there are products in the basket. So if the order was not completed, you can see who it was and what they intended on purchasing. It also tells you how far they got into checkout. If they have both the customer info and products, they are considered to have gotten to the OSEL screen. If they also had selected a shipping method, they got to the OPAY screen. In some cases, they may have even gone to pay but the payment failed to update MIVA Merchant. In this case they would also be considered to have reached the OPAY screen. Example
Sale Saver email.
This module is also included in the
Basket Master bundle. Save when you buy bundled module
licenses.
Online overview
and initial setup instructions for our MIVA Merchant modules.
