Don't miss a marketing opportunity. Contact your
customers a few days, weeks or months after they've
purchased products at your MIVA Merchant store with
automatically generated emails. The email content is
configured by the store owner through merchant admin.
Features: (some features are only in the compiled version)
- Send after-sales emails at configurable number of days in the future
- Obtain feedback from customers relative to the shopping experience at your store
- Provide a promotional coupon to increase the chance of return visits and sales
- Generate product specific after-sales emails for one or two dates (each product can have a different number of days in the future)
- Remind customers of re-order needs or companion products to the ones they already bought
- Order reminders with quick add to basket link for each product to be re-ordered
- Remove after-sales emails for a specific troublesome order
- Put module in initial test mode to avoid improperly written and configured emails
- HTML or plain text formatting
- Can change character set from default iso-8859-1 to others, e.g. utf-8, in html emails
- Email layout, wording, and design is configured in admin with templates and tokens
This module captures pertinent order information and uses
it for generating a follow-on email. This gives you an opportunity
to guage customer satisfaction with your store or provide
them with a reason to come back and purchase again, e.g.
with a coupon embedded in the email.
New in the compiled version is the ability to place the module in
test mode until you are satisfied your stock email says what you want it
to say. Also added is the ability to delete the follow on email
for a specific order number. The email templates are
composed within the module's admin. You can embed tokens
to insert text from other modules, e.g. insert a unique
coupon code by using the coupon generator in our Coupon
Redemption module.
New in the compiled version is the addition of product
specific follow-on emails. You can schedule one or two
follow-on emails related to a product. These emails are
usually used to promote another product at a specific
time frame or to encourage a repeat or maintenance sale
for the original product. Schedule order reminders
with a quick link that adds the product to the
basket with one click. You can have two product
specific emails in addition to the generic global email,
for a total of three follow-on emails to increase sales
and enhance marketing. Do not use the emails to ask customers to rate products as there is one large company who claims they invented that idea and were able to patent it.
Online overview
and initial setup instructions for our MIVA Merchant modules.
